FAQ
Account
Login / Signup
What should I do if I didn’t receive the Apple code for signup/login?
Please check your spam or junk folder. Sometimes email providers mistakenly flag the Hibachi domain as spam. If you still don't receive the code, please open a support ticket or reach out to us on Discord for further assistance.
Deposit / Withdrawal
What should I do if I send funds to the network outside of Base or Arbitrum? Hibachi currently only supports deposits and withdrawals on Base and Arbitrum. If you accidentally transfer funds using an unsupported network, your funds will be locked on-chain. For the latest updates on network integration, make sure to follow @hibachi_xyz on X.
Rewards
Regular Season Points Program
Is the points rewarding system the same between UI trading and API trading? Yes. The points formula rewards are based on the activities, regardless of how you trade. Activities include but are not limited to: volume, OI score, PnL, max drawdown, fees, etc.
When are points distributed? Points are distributed every week on Monday.
When is the snapshot taken? Points are updated every Monday at 00:00 am UTC
Why do I receive fewer points if I did more volume? Volume is not the only factor in the points formula. Trading activities like volume, OI score, PnL, max drawdown, fees and other variables will impact your total points.
For more information on Points Program, please visit Hibachi Points for more information.
Referrals
What does the referral score mean? Referral score is calculated based on your referral activity.
When does referral commission distribute? Referral commission is sent out weekly on Mondays
When do referral stats update? Daily at 3:00 am UTC
Please visit Referrals page for more information.
Leaderboard
How often does the Hibachi Leaderboard update? Your ranking is updated daily. Portfolio value and volume updates in real time so you can track your progress.
How often does the Fuul Leaderboard update? OI, volume, and PnL, are updated daily at 5 am UTC. Rank is updated weekly on Mondays.
Trading
Order Type
What is the difference between IOC vs GTC vs ALO? When you place a limit order, you can choose how it behaves on the order book. These settings help you control when and how your order executes. GTC: Good Till Canceled Your order stays active until it’s filled or manually canceled Example: You place a limit buy order for BTC at $100,000. If the price hasn’t dropped to $100,000 yet, your order stays open. When the price reaches $100,000, it fills automatically, even if that happens hours or days later. Best for: Traders who don’t mind waiting and want their limit order to stay active. IOC: Immediate or Cancel The order must execute immediately. Any portion that can’t be filled right away is canceled Example: You place an order to buy 1 BTC at $100,000. Only 0.6 BTC is available at that price right now. The system fills 0.6 BTC and cancels the remaining 0.4 BTC instantly. Best for: Traders who want quick execution and no leftover orders. ALO: Add Liquidity Only Your order will only be placed if it adds liquidity to the order book. If it would immediately match an existing order (take liquidity), it will automatically be canceled. Example: You place a limit buy order for BTC at $100,000, but the current best ask is also $100,000. Since that would instantly execute and remove liquidity, your order is canceled. If you place it at $109,900, it stays on the book until matched later, aka adding liquidity. Best for: Traders who want to avoid taker fees and always be the maker.
Position
How can I open an isolated margin position? You can create sub-accounts to separate positions within a single account/address. To create a sub-account, click on “Main Account” and select “Create Sub Account.” Choose a name for the account, then click the check mark to save it.
Liquidation
Is my position impacted when the site is under maintenance? During the maintenance period, the exchange is down, so that price fluctuations won’t trigger liquidations. When the exchange is back up, liquidations are processed based on the most recent market price. We are working to deliver a 24/7 exchange in the coming weeks.
How does liquidation work? Hibachi uses partial liquidation to facilitate capital efficiency. Partial liquidation occurs when your position risk becomes too high. Instead of closing your entire position, Hibachi risk engine tries to bring your leverage and margin back to a safe level. This helps protect your account from full liquidation and gives you a chance to keep trading. Let’s say you opened a $10,000 long position with $1,000 margin (10x leverage). Suppose the market moves against you and your liquidation score (maintenance margin/account equity) closes to 100. In that case, the system may close a portion of your position (for example, $1,000 worth) to keep your liquidation score below 100. If the price keeps moving against you after a partial liquidation, the system will reduce your position again. If this happens enough times, your entire position will eventually be closed (full liquidation).
Last updated